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Associate Director, Wellness Management


The Visiting Nurse Service of New York (VNSNY) is the nation's largest not-for-profit home- and community-based health care organization, serving the five boroughs of New York City, and Nassau, Suffolk, and Westchester Counties. For 125 years, VNSNY has been committed to meeting the health care needs of New Yorkers with compassionate, high-quality home health care. We offer a wide range of services, programs, and health plans to meet the diverse needs of our patients, members, and clients from before birth to the end of life.

Each day, more than 13,000 VNSNY employees - including nurses, rehabilitation therapists, social workers, other allied professionals, and paraprofessionals - deliver compassionate care, unparalleled medical expertise, and 24/7 solutions and resources to more than 48,000 patients and members, helping them to live the best lives possible in their homes and communities.

Responsibilities and Qualifications

Ensures all client records are maintained in accordance with program, government, and regulatory requirements. Verifies that supervisors oversee adequate client record-keeping for their teams in compliance with all relevant policies and procedures.

Collaborates with ResCARE, WeCARE, outside vendors, and other key CMHS management staff to develop, implement and support the ongoing use of electronic record keeping systems utilized by the Wellness Care Management program. Assists with staff training and continued support for all electronic platforms used by the program.

Assists in communicating and collaborating with the agency, as well as governmental and community-based organizations as required to maintain, promote and grow Wellness Care Management operations. Serves as primary liaison for new referrals to the program, monitors program volume and caseload ratios, and coordinates the appropriate distribution of new cases throughout the teams.

Recognizes staff’s clinical training needs and participates with other appropriate agency staff in the design, development and implementation/delivery of trainings.

Investigates complaints registered by clients, internal staff and outside agencies through telephone and in-person interviews with involved parties and determines appropriate resolutions.

Performs all duties inherent in a managerial role. Ensures effective staff training, evaluates staff performance, and hires/promotes/terminates staff and recommends salary actions, as appropriate.

Performs other related duties and participates in special projects, as assigned.

Licensure: License and current registration to practice as a Social Worker, Psychologist, Marriage and Family Therapist, Mental Health Counselor, Professional Registered Nurse or other related license in the State of New York preferred.

Education: Master’s degree in Social Work, Psychology, Marriage and Family Therapy, Mental Health Counseling or other related field required.

Experience: Minimum of five years of experience in a managerial role, including the provision of clinical management of medical / mental health programs, required. Minimum of two years experience in a community mental health care setting in a clinical and administrative capacity preferred. Experience working with cash assistance recipients, homeless and/or formally incarcerated preferred. Strong interpersonal and leadership skills required. Excellent oral, written and interpersonal communication skills required. Knowledge of Microsoft applications required.


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