Created in 1998, VNSNY CHOICE is the managed care affiliate of the Visiting Nurse Service of New York and shares its mission of compassion and care for the poor, the chronically ill and elderly. Our guiding principle is to help the most vulnerable among us live safely and independently for as long as possible in their own homes and communities. VNSNY CHOICE has 700 employees, including 227 care management staff. On any given day, VNSNY CHOICE coordinates care for more than 40,000 members through its array of Medicare and Medicaid health plans, including Medicaid Long Term Care, Medicare Advantage, and a HIV/Special Needs Plan. With offices in Manhattan, Brooklyn and upstate New York, VNSNY CHOICE health plans are available in the New York City metropolitan area as well as on a plan basis in selected counties throughout New York State.
Provides support to the Manager and other staff in the resolution of member related issues. Communicates with members and their families regarding information about MA, FIDA and MAP products and services. Provides summary reports, analysis and support for care coordination related activities. Participates in non-clinical customer service for members enrolled in the VNSNY CHOICE MA, MAP, FIDA plan in collaboration with Care Management department and other healthcare professionals. Works under general supervision.
Licensure: Valid driver's license or NYS Non-Driver photo ID card, may be required as determined by operational/regional needs.
Education: High School degree or equivalent required. Associate Degree in a healthcare related field preferred.
Experience: Minimum of two years experience in telephonic customer service required. Experience in a health care organization preferred. Proficiency in MS Word, Excel, and data systems required. General office experience including billing, accounts receivables and/or bookkeeping preferred. Bilingual skills may be required, as determined by regional/operational needs.