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Program Manager

Overview

The Visiting Nurse Service of New York (VNSNY) is the nation's largest not-for-profit home- and community-based health care organization, serving the five boroughs of New York City, and Nassau, Suffolk, and Westchester Counties. For 125 years, VNSNY has been committed to meeting the health care needs of New Yorkers with compassionate, high-quality home health care. We offer a wide range of services, programs, and health plans to meet the diverse needs of our patients, members, and clients from before birth to the end of life.

Each day, more than 13,000 VNSNY employees- including nurses, rehabilitation therapists, social workers, other allied professionals, and paraprofessionals- deliver compassionate care, unparalleled medical expertise, and 24/7 solutions and resources to more than 48,000 patients and members, helping them to live the best lives possible in their homes and communities.

Responsibilities

Department description (Brooklyn ACT):

It provide a full range of services to those with serious and persistent mental illness for whom prior modalities and interventions have been ineffective.

Job description:

The full time Program Manager will oversee the overall administration of the ACT Program within an assigned region including the appropriate utilization and management of staff and the quality of patient care with an emphasis upon a team approach to the delivery of care. Works under general direction.

  • Provides administrative and clinical supervision and direction to staff, including on-site observation of direct patient care.
  • Collaborates with other team members in formulating clinical and administrative policies and procedures, preparing policy and procedure manuals, implementing and maintaining established policies and procedures, and proposing modifications and revisions of policies and procedures, as indicated.
  • Collects and monitors data pertinent to the program. Reports relevant data to funders and central administration as needed.
  • Monitors the program budget and is knowledgeable of all financial aspects of the program, including, but not limited to, reimbursement and purchasing.
  • Implements and carries out mechanisms for utilization review, quality assurance and evaluation of overall effectiveness of the program.
  • Ensures compliance with regulatory and contractual requirements.
  • Provides program evaluation and establishes specific job related goals.
  • Organizes various program components including case assignment procedures, referrals, outreach efforts, evaluations and liaison activities, and staff scheduling
  • Identifies intra-team problems and recommends solutions, including counseling of team members.
  • Serves as program liaison to other community agencies, negotiating formal liaison and organizing consultation and education for referral sources.
  • Orients all new staff to the policies and procedures of the program. Directs and monitors the activities of all team members including hiring, supervision and evaluation.
  • Investigates all complaints registered by patients and outside agencies.
  • Assists with development and implementation of in-service training components.

Licensure: Current registration to practice as aLMSW, LMHC or LCSWin New York State preferred. Valid driver's license required.

Education: Master's degree in Social Work or equivalent from an accredited college or university required.

Experience: Minimum of three years of supervisory and administrative experience with demonstrated competency in program management, budget management, and community relations required. Minimum of five years of experience in working with children and adolescents in a mental health setting preferred. Proficient with computers, including Microsoft Windows: Word and Excel required, Outlook preferred.

CA2018

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