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Wellness Operations & QA Specialist

Overview

The Visiting Nurse Service of New York (VNSNY) is the nation's largest not-for-profit home- and community-based health care organization, serving the five boroughs of New York City, and Nassau, Suffolk, and Westchester Counties. For 125 years, VNSNY has been committed to meeting the health care needs of New Yorkers with compassionate, high-quality home health care. We offer a wide range of services, programs, and health plans to meet the diverse needs of our patients, members, and clients from before birth to the end of life.

Each day, more than 13,000 VNSNY employees- including nurses, rehabilitation therapists, social workers, other allied professionals, and paraprofessionals- deliver compassionate care, unparalleled medical expertise, and 24/7 solutions and resources to more than 48,000 patients and members, helping them to live the best lives possible in their homes and communities.

Responsibilities

Provides business and administrative support to ensure effective and efficient operations and patient care for Wellness Care Management program. Provides orientation services to clients including initial contact, introduction to service site, immediate assessments, coordination of services, advocacy, skill building and crisis intervention. Provides assessment and crisis intervention services as needed and assists management with client issues and referrals for services. Identifies\, develops, coordinates and addresses quality assurance needs and standards designed to enhance operational efficiencies and services Works under close supervision.

Licensure: Valid driver’s license may be required, as determined by operational/regional needs.

Education: Bachelor’s degree, preferably in HealthCare Management, Public Health, Public Administration or Human Services field, or the equivalent work experience required.

Experience: Minimum of two years of experience in a mental health, healthcare or human services setting required. Knowledge of substance abuse, and familiarity with uniform case records required. Bilingual skills may be required, as determined by operational needs. Understanding of HRA systems and NYC social service systems preferred.