Oversees, facilitates and supports performance improvement activities and projects for VNSNY’s strategic business units, including design, evaluation and implementation of relevant systems and processes to ensure compliance with VNSNY and regulatory standards. Ensures that quality initiatives are in compliance with regulatory, accreditation and other third-party standards, and that compliance is an ongoing and consistent effort throughout the Enterprise.
Collaborates with senior leadership to define strategic goals and objectives for the Strategy, Performance & Innovation Department in accordance with the Enterprise’s goals, objectives and mission statement.
Collaborates with senior leadership to develop, implement and maintain Enterprise-wide performance improvement programs to be integrated into the VNSNY strategic plan.
Develops, designs and modifies performance improvement programs in response to changing priorities and objectives of the Enterprise.
Develops and maintains strong working relationships with VNSNY senior leadership. Acts as a subject matter expert for performance improvement initiatives and projects.
Directs the development, design and implementation of key performance improvement initiatives to ensure effectiveness of process improvements.
Directs the assessment of performance improvement programs and projects to ensure they are aligned with Enterprise strategy. Makes recommendations for changes and improvements when appropriate.
Assesses current business processes and identifies areas of potential improvement with appropriate operational leaders.
Oversees the scoping of projects, developing project plans, and on-going forward momentum of projects toward stated goals. Reviews project statuses and communicates issues and/or concerns to senior leadership.
Monitors results against performance targets and meets with senior leadership to review findings and provide recommendations for improvement. Works with senior leadership and their project teams to develop corrective action and plans for implementation, if necessary.
Demonstrates department’s commitment to excellent customer service through prompt response to all internal and external customers. Represents the department’s capabilities and mission effectively to internal and external customers.
Participates in the development and monitoring of the department budget.
Participates in special projects and performs other duties as required.
Education: Bachelor’s Degree in Business or related field of study required. Master’s Degree in Business Administration, Public Administration or related field preferred.
Experience: Minimum six years demonstrated leadership in the field of performance improvement required. Thorough knowledge of performance improvement principles, workflow flow and organizational analysis techniques and a strong knowledge of financial analysis required. Excellent oral and written communication and presentation skills required. Strong analytical skills, as well as the ability to collaborate and interact cooperatively with senior executives and their staff required. Proficient personal computer skills, including MS applications required. Knowledge of the health care industry preferred.
The Visiting Nurse Service of New York (VNSNY) is one of the nation's largest not-for-profit home- and community-based health care organizations, serving the five boroughs of New York City, and Nassau, Suffolk, and Westchester Counties. For over 125 years, VNSNY has been committed to improving the health and well-being of people through high-quality, cost-effective health care in the home and community. We offer a wide range of services, programs, and health plans to meet the diverse needs of our patients, health plan members, and clients from before birth to the end of life. On any given day, VNSNY employees - including nurses, rehabilitation therapists, social workers, home health aides and other professionals - deliver compassionate care, unparalleled medical expertise, and 24/7 solutions and resources to approximately 40,000 individuals in our care helping them to live the best lives possible in their homes and communities.