Provides efficient and courteous customer service through telephone contact. Articulates general program information to the community and resolves and documents customer complaints or refers to higher levels. Monitors customer service activities and performance, and maintains member and member-related records. Displays VNSNY's care and commitment to its members and patients by creating a positive customer experience. Works under moderate supervision. Education: High School Diploma or equivalent required. Bachelor's Degree in Communications, English, Public Relations or related field, or the equivalent preferred. Experience: Demonstrated oral/verbal communication and customer service skills required. PC skills including Microsoft Office required. Bilingual skills may be required as determined by operational needs.
The Visiting Nurse Service of New York (VNSNY) is the nation's largest not-for-profit home- and community-based health care organization, serving the five boroughs of New York City, and Nassau, Suffolk, and Westchester Countries. For over 125 years, VNSNY has been committed to improving the health and well-being of people through high-quality, cost effective healthcare in the home and community. We offer a wide range of services, programs, and health plans to meet the diverse needs of our patients, members, and clients from before birth to the end of life. Each day, more than 13,000 VNSNY employees - including nurses, rehabilitation therapists, social workers, other allied professionals, and paraprofessionals - deliver compassionate care, unparalleled medical expertise, and 24/7 solutions and resources to more than 44,000 patients and members, helping them to live the best lives possible in their homes and communities.