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Customer Service Representative, Part Time, Remote

Responsibilities

Part time schedule. Benefits eligible.  Schedule may include mornings, afternoon, or weekends. 

Receives, responds, and returns inbound phone calls.

Screens incoming telephone calls to determine customer needs and to facilitate timely and appropriate services.

Determines customer needs and responds in a manner to ensure customer satisfaction.

Also coordinates, plans, and organizes the day-to-day operations and administrative matters to support the goals and objectives for the Branch.

Assists in the coordination and management of administrative matters and handles confidential information.

Works under general direction.


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ABOUT US

The Visiting Nurse Service of New York (VNSNY) is the nation's largest not-for-profit home- and community-based health care organization, serving the five boroughs of New York City, and Nassau, Suffolk, and Westchester Countries. For over 125 years, VNSNY has been committed to improving the health and well-being of people through high-quality, cost effective healthcare in the home and community. We offer a wide range of services, programs, and health plans to meet the diverse needs of our patients, members, and clients from before birth to the end of life. Each day, more than 13,000 VNSNY employees - including nurses, rehabilitation therapists, social workers, other allied professionals, and paraprofessionals - deliver compassionate care, unparalleled medical expertise, and 24/7 solutions and resources to more than 44,000 patients and members, helping them to live the best lives possible in their homes and communities.