The Visiting Nurse Service of New York (VNSNY) is the nation's largest not-for-profit home- and community-based health care organization, serving the five boroughs of New York City, and Nassau, Suffolk, and Westchester Counties. For 125 years, VNSNY has been committed to meeting the health care needs of New Yorkers with compassionate, high-quality home health care. We offer a wide range of services, programs, and health plans to meet the diverse needs of our patients, members, and clients from before birth to the end of life.
Each day, more than 13,000 VNSNY employees - including nurses, rehabilitation therapists, social workers, other allied professionals, and paraprofessionals - deliver compassionate care, unparalleled medical expertise, and 24/7 solutions and resources to more than 48,000 patients and members, helping them to live the best lives possible in their homes and communities.
Responsibilities and Qualifications
Provides rapid and effective customer service to verifications/authorizations. Focuses specifically in one area and provides back-up, as needed to other areas. Works under general direction.
Education: Associates Degree in related field OR equivalent work experience required.
Experience: Minimum of one year experience in a customer service or business operations role required. Knowledge of medical terminology, and experience with insurance companies and the Health Care Industry preferred. Strong interpersonal skills, customer service skills, communication skills required. Vendor management skills preferred. Telephone customer service experience preferred. Strong computer skills required, and general knowledge of mainframe systems preferred. Knowledge of basic computer skills, such as: Word, Excel, and Outlook required. Experience working in a multi-application clinical reimbursement system preferred.