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Member Services Representative

Calls VNSNY CHOICE Medicare Advantage plan members that are in jeopardy of losing their Medicaid to discuss plan change options and minimize member cancellation. Ensures members understand plan details and options they are eligible for, answers inquiries related to all VNSNY CHOICE Medicare Advantage products, and records resulting actions and comments. Informs new enrollees of future calls and contacts for plan eligibility verification. Works under moderate supervision. Licensure: Medicare License required. Valid driver's license and access to a motor vehicle or ability to travel through all five boroughs required. Education: High School diploma or the equivalent required. Bachelor's Degree preferred. Experience: Minimum two years of managed Medicare and/or Medicaid sales, customer service or marketing experience with a culturally diverse target population required. Excellent verbal and written communication skills required. Bi-lingual skills preferred.


The Visiting Nurse Service of New York (VNSNY) is one of the nation's largest not-for-profit home- and community-based health care organizations, serving the five boroughs of New York City, and Nassau, Suffolk, and Westchester Counties. For over 125 years, VNSNY has been committed to improving the health and well-being of people through high-quality, cost-effective health care in the home and community. We offer a wide range of services, programs, and health plans to meet the diverse needs of our patients, health plan members, and clients from before birth to the end of life. On any given day, VNSNY employees - including nurses, rehabilitation therapists, social workers, home health aides and other professionals - deliver compassionate care, unparalleled medical expertise, and 24/7 solutions and resources to approximately 40,000 individuals in our care helping them to live the best lives possible in their homes and communities.