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Sr. Provider Services Associate, Call Center

Overview

The Visiting Nurse Service of New York (VNSNY) is the nation's largest not-for-profit home- and community-based health care organization, serving the five boroughs of New York City, and Nassau, Suffolk, and Westchester Counties. For 125 years, VNSNY has been committed to meeting the health care needs of New Yorkers with compassionate, high-quality home health care. We offer a wide range of services, programs, and health plans to meet the diverse needs of our patients, members, and clients from before birth to the end of life.

Each day, more than 13,000 VNSNY employees- including nurses, rehabilitation therapists, social workers, other allied professionals, and paraprofessionals- deliver compassionate care, unparalleled medical expertise, and 24/7 solutions and resources to more than 48,000 patients and members, helping them to live the best lives possible in their homes and communities.

Responsibilities

Receives and responds to inbound calls and provides customer service and support to VNSNY CHOICE providers. Resolves complex provider related issues across all VNSNY CHOICE health plans (MLTC, SelectHealth and Medicare Advantage). Analyzes and summarizes provider call data as needed. Ensures compliance with the VNSNY CHOICE policies and procedures as well as all CMS regulations. Works under general supervision.

Education: High School Diploma or the equivalent required. Bachelor&rsquot;s Degree in Communications, English, Public Relations (equivalent work experience) or related field, or the equivalent preferred.

Experience: Minimum of four years customer service experience required, preferably in a health care setting and/or call center, required. Effective oral/verbal communication and customer service skills required. PC skills including Microsoft Windows, Word and Excel required. Bilingual skills may be required as determined by operational needs. Strong attention to detail and excellent customer service skills required. Strong knowledge of telephone triage or call center/shared services activities preferred. Exceptional customer service and interpersonal skills are also required