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Program Coordinator


Supervises the administrative and clinical operations for a Community Mental Health Services (CMHS) program, to ensure the quality and appropriate utilization of services are provided consistent with an interdisciplinary team approach to the delivery of care and are aligned with VNSNY’s strategic goals and objectives. Works under general supervision.

  • Organizes various program components, including triage and case assignment procedures, new referrals, liaison activities, and staff scheduling to insure adequate coverage at all times.
  • Communicates program policies and procedures to staff. Ensures compliance with policies and procedures and takes corrective action, as necessary, to address deficiencies.
  • Oversees the maintenance of updated case records for team through established program and funder platforms.  Coordinates electronic communication throughout all provider databases, as needed. Maintains case records in accordance with Care Management policies/procedures, as well as VNSNY, city, and state standards and regulatory requirements.
  • Ensures appropriate record keeping of client information (i.e. consents, completion of documentation), care management interventions, and individualized services/wellness plans to meet quality standards.  Follows up as needed.
  • Maintains volume and productivity sufficient to meet program standards, deliverables and contractual requirements.
  • Oversees compliance of quality and performance indicators and supervises staff to achieve goals.
  • Tracks/monitors client progress and outcomes for staff assigned to the team and produces/maintains detailed reports for all data pertinent to the program.
  • Works with staff to coordinate, collaborate, and follow-up on linkages made with clients and community-based service providers to ensure continuity of care. Promotes cooperative working relationships with outside providers. Participates in planning meetings with service providers to coordinate service plans on behalf of staff and clients.
  • Participates in program audits. Ensures accuracy and clinical competency for client services as required by the program, audits and general record keeping.
  • Ensures established program financial targets are consistently met in all categories.
  • Educates and supervises team regarding client safety issues when in the field visiting with clients.
  • Plans and maintains 24 hour/7 days a week on-call coverage schedule and performs on-call duties, as needed.
  • Participates in interdisciplinary team meetings, individual and group supervisory meetings and required training.
  • Represents VNSNY on committees related to mental health/substance use issues in the community when requested. 
  • Investigates complaints registered by clients; completes Incident Reports and other client safety and quality reports within required time frames.
  • Identifies intra-team problems and recommends resolutions, including additional training and/or counseling of team members.
  • Assists or provides direct supervision and evaluation of interns as deemed appropriate by program management.  
  • Performs all duties inherent in a supervisory role.  Ensures effective staff training, interviews candidates for employment, evaluates staff performance and recommends hiring, promotions, salary actions, and terminations, as appropriate.
  • Performs other related duties and participates in special projects as required.

For Wellness Care Management Program (WeCARE):

  • Participates in initial and ongoing trainings as necessary to maintain basic level of knowledge related to serious physical ailments as defined by WeCARE and HRA regulations.
  • Reviews new referrals materials to ensure that client’s wellness plan is initiated per program standards. Collaborates with clinical/assessment team to ensure completeness of materials for program service initiation.
  • Advises and consults with Wellness Care Managers in case conferences, staff meetings, and wellness plan completion meetings to determine if client requires an extension.

For Mobile Crisis:

  • Participates in after-hours triage for screening referrals as needed.
  • Acts as a clinical member of the Mobile Crisis team.

For Comprehensive Care Management Program (CCM):

  • Develops relationships with outside providers to gain appropriate resources for clients. Follows up with substance use disorder treatment providers to assist care managers in monitoring client’s progress with their treatment plan. Accompanies care managers on field visits to treatment providers as needed.
  • Ensures clients are consistently monitored for work readiness through collaboration with vocational staff, HRA WeCARE and HRA Employment Program providers such as Career Compass and Youth Pathways. Coordinates job preparation/job readiness for caseload inclusive of vocational assessment, connection to pre–employment services, and active job searching.
  • Works with Comprehensive Care Managers to arrange visits at a time and place that is convenient for the client. Ensures clients are progressing toward established goals and moving toward achieving and maintaining competitive employment and/or Social security benefits as indicated on the individualized service plan.

For Health Home Programs:

  • Provides direct services to patients in the community, as needed. Advises and consults with Care Managers and providers in case conferences, staff meetings, and discharge planning meetings to determine if patient requires an alternate level of care or is appropriate for discharge.
  • Ensures appropriate documentation and standards are met for all specialized caseloads such as HH+, AOT, Non-Medicaid, HARP cases and other special populations for the Health Home program.
  • Maintains knowledge of all program updates as well as the service providers in the HCBS, MCO and health home network if applicable.

For Children’s Health Home:

  • Reviews and assists staff in the completion of the Child and Adolescent Needs and Strengths New York (CANS) assessment to determine acuity and develop initial and ongoing Plan of Care documents.
  • Consults with management and provides reports of suspected abuse and neglect when there is reasonable cause to suspect that a child is a victim of child abuse/neglect.
  • Provides support to legal parent/guardian addressing specific needs relevant to care management of children/adolescents. 
  • Maintains appropriate documentation and standards for all specialized caseloads of program such as waiver transition Home and Community Based Services (HCBS) and other special populations.

For Behavioral Health Community Transitions:

  • Collaborates with ESPRIT Medical Care and Managed Care to review program policies and procedures, including patient record-keeping; ensures compliance with VNSNY and program standards.
  • Partners with management to recruit and train new clinical providers. Ensures Behavioral Health licensed clinicians follow regulatory requirements, as well as VNSNY policies and procedures.


Licensure:  Valid New York State driver’s license may be required based on program needs. 

  • For Mobile Crisis: Current license and registration to practice as a Licensed Social Worker in New York State required.

  • For Geriatrics: Current license and registration to practice as a Licensed Social Worker in New York State preferred.

  • For Health Home:  Current license and registration to practice as a Social Worker, Psychologist, Marriage and Family Therapist, Mental health Counselor or other related license in New York State preferred.

  • FOR Children’s Health Home Program: Child and Adolescent Needs and Strengths New York (CANS) certification preferred. Must complete necessary training to administer the CANS NY assessment in the UAS system within 60 days of start date

  • For BHCT: LCSW License required.

Education:  Master’s degree in Social Work, Education or related field from an accredited college or university required. 

Experience: Minimum three years of experience in a community mental health setting required. Minimum of one-year of supervisory experience required.  Effective oral, written and interpersonal communication skills required.  Proficient with personal computer skills including Microsoft Word and Excel required.

For CCM and Wellness: Knowledge of New York HRA systems preferred.  Knowledge of vocational rehabilitation preferred.

For Mobile Crisis and Geriatrics: Minimum of two years of experience in a mental health program such as a psychiatric hospital, shelter, mental health clinic, adult home, etc. required.  Crisis intervention experience is preferred.

For Children’s Services:

Prior experience in working with children and adolescents required. 


The Visiting Nurse Service of New York (VNSNY) is one of the nation's largest not-for-profit home- and community-based health care organizations, serving the five boroughs of New York City, and Nassau, Suffolk, and Westchester Counties. For over 125 years, VNSNY has been committed to improving the health and well-being of people through high-quality, cost-effective health care in the home and community. We offer a wide range of services, programs, and health plans to meet the diverse needs of our patients, health plan members, and clients from before birth to the end of life. On any given day, VNSNY employees - including nurses, rehabilitation therapists, social workers, home health aides and other professionals - deliver compassionate care, unparalleled medical expertise, and 24/7 solutions and resources to approximately 40,000 individuals in our care helping them to live the best lives possible in their homes and communities.