Provides administrative support to program staff. Monitors and tracks the progress of clients/members with complex psychiatric and/or co-morbid medical conditions. Ensures efficient and successful access and linkage to the full array of necessary physical and behavioral health services. Coordinates effective communication between all team members to the ultimate benefit of the client/member. Provides non-clinical customer service for clients/members. Works under moderate supervision.Works collaboratively with all members of the multidisciplinary team to ensure thorough and timely monitoring of client/member needs and progress toward care plan goals. Alerts members of the Care Team when follow-up is required.Calls clients/members to remind them of important appointments and/or initial appointments to new service providers. Provides phone outreach to clients/members who have been non-compliant with necessary treatment appointments or have missed appointments for initial visits with new providers.Assists in monitoring client/member satisfaction through phone calls to verify service, answering questions and providing information. Documents client/member service issues when noted and escalates to appropriate staff for follow up.Ensures that relevant team members receive important client/member alerts, including ED visits, hospitalization admission/discharge information, and other urgent notifications.
The Visiting Nurse Service of New York (VNSNY) is the nation's largest not-for-profit home- and community-based health care organization, serving the five boroughs of New York City, and Nassau, Suffolk, and Westchester Countries. For over 125 years, VNSNY has been committed to improving the health and well-being of people through high-quality, cost effective healthcare in the home and community. We offer a wide range of services, programs, and health plans to meet the diverse needs of our patients, members, and clients from before birth to the end of life. Each day, more than 13,000 VNSNY employees - including nurses, rehabilitation therapists, social workers, other allied professionals, and paraprofessionals - deliver compassionate care, unparalleled medical expertise, and 24/7 solutions and resources to more than 44,000 patients and members, helping them to live the best lives possible in their homes and communities.