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Care Manager


The Visiting Nurse Service of New York (VNSNY) is the nation's largest not-for-profit home- and community-based health care organization, serving the five boroughs of New York City, and Nassau, Suffolk, and Westchester Counties. For 125 years, VNSNY has been committed to meeting the health care needs of New Yorkers with compassionate, high-quality home health care. We offer a wide range of services, programs, and health plans to meet the diverse needs of our patients, members, and clients from before birth to the end of life.

Each day, more than 13,000 VNSNY employees - including nurses, rehabilitation therapists, social workers, other allied professionals, and paraprofessionals - deliver compassionate care, unparalleled medical expertise, and 24/7 solutions and resources to more than 48,000 patients and members, helping them to live the best lives possible in their homes and communities.

Responsibilities and Qualifications

Department description (Manhattan Parachute Managed Care):

An effective in home model of care for complex behavioral health patients. It is a multidisciplinary mobile treatment teams that serve seriously mentally ill participants in their homes and /or community settings. The population it serves is seriously mentally ill adults who are high utilizers of emergency departments for routine care and/or recurrent crises; seriously mentally ill adults with three or more hospitalizations or ED visits in the last year; Seriously mentally ill adults who are difficult to engage and whose treatment is characterized by refusal of care and/or recurrent crises.

Work location: Manhattan and Bronx.

Job description:

The full time Care Manager will conduct assessments and develops client/member centered plans of care. Provides coordination of services between the varying providers for clients / members with complex psychiatric, substance use, and/or co-morbid medical conditions. Ensures access and linkage to the full array of necessary physical and behavioral health services and other community based services to address social determinants of health. Coordinates effective communication between all providers for the ultimate benefit of the client/member. Works under general direction.

Licensure: Valid driver's license preferred. NYS Community Mental Health Assessment instrument and HCBS training completion preferred.

FOR RCA-SDE programs: Must complete necessary training to administer NYS Eligibility Assessment for HCBS service in the UAS system within 60 days of start date.

Education: Bachelor's degree in a human services or related field required. Enrollment/attendance in Master's degree program in human services or related field preferred.

Experience: Minimum of two years of experience providing direct services to clients/members with Serious Mental Illness (SMI), developmental disabilities, substance use disorders and/or chronic medical conditions client required with a Bachelor's degree; minimum of one year of experience with a Master's degree. Effective oral/written/interpersonal communication skills required. Bilingual skills may be required as determined by operational needs. Basic computer skills required.

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