Receives, responds, and returns inbound phone calls. Screens incoming telephone calls to determine customer needs and to facilitate timely and appropriate services. Determines customer needs and responds in a manner to ensure customer satisfaction. Also coordinates, plans, and organizes the day-to-day operations and administrative matters to support the goals and objectives for the Branch. Assists in the coordination and management of administrative matters and handles confidential information. Works under general direction. Education: High School Diploma or the equivalent work experience required. Bachelor's Degree in Communications, English, Public Relations, Health Care or related field, or the equivalent preferred. Experience: Minimum two years of customer service experience, preferably in a health care setting, required. Prior administrative, business or office management experience required. Effective oral/written/interpersonal communication skills required.Proficient with personal computers, including Microsoft Windows: Word and Excel required. Knowledge of Access preferred. Ability to multi-task in a fast-paced environment required. Knowledge of Health Care administration/terminology preferred. Bilingual skills may be required as determined by operational needs.
The Visiting Nurse Service of New York (VNSNY) is one of the nation's largest not-for-profit home- and community-based health care organizations, serving the five boroughs of New York City, and Nassau, Suffolk, and Westchester Counties. For over 125 years, VNSNY has been committed to improving the health and well-being of people through high-quality, cost-effective health care in the home and community. We offer a wide range of services, programs, and health plans to meet the diverse needs of our patients, health plan members, and clients from before birth to the end of life. On any given day, VNSNY employees - including nurses, rehabilitation therapists, social workers, home health aides and other professionals - deliver compassionate care, unparalleled medical expertise, and 24/7 solutions and resources to approximately 40,000 individuals in our care helping them to live the best lives possible in their homes and communities.