Currently working remote five days per week as a result of COVID-19. Will eventually work four day remote, one day in our Manhattan office. Facilitates patient transitions through the health care system by providing information and promoting linkage between patient and healthcare providers. Functions as navigator, patient educator, advocate, and patient empowerment facilitator. Provides information and guidance to the patient and/or caregiver resulting in effective care transitions, improved self-management skills and knowledge, and enhanced communication between the patient and the healthcare team. Serves as the liaison between the patient and the healthcare delivery team. Also provides administrative and customer service support. Works under moderate supervision.
Licensure: Valid driver's license or NYS Non-Driver photo ID card, may be required as determined by operational/regional needs.
Education: Associate's degree in Hu man Services or a related field or the equivalent work experience required. Bachelor's degree in a human services or related field preferred.
Experience: Minimum of two years of customer service experience in the medical field (i.e. hospital, long term care, home care, medical office) required. Experience entering data, navigating and retrieving information through computer systems required. Proficient computer skills in Microsoft office preferred. Ability to adapt to change and work in a team based environment required. Strong follow up skills required, as well as the ability to manage multiple priorities required. Demonstrated ability to educate clients, conduct phone interviews/coaching, and coordinate services for multiple chronically ill patients required. Bilingual skills may be required, as determined by operational needs. Must be organized and detail oriented.
The Visiting Nurse Service of New York (VNSNY) is one of the nation's largest not-for-profit home- and community-based health care organizations, serving the five boroughs of New York City, and Nassau, Suffolk, and Westchester Counties. For over 125 years, VNSNY has been committed to improving the health and well-being of people through high-quality, cost-effective health care in the home and community. We offer a wide range of services, programs, and health plans to meet the diverse needs of our patients, health plan members, and clients from before birth to the end of life. On any given day, VNSNY employees - including nurses, rehabilitation therapists, social workers, home health aides and other professionals - deliver compassionate care, unparalleled medical expertise, and 24/7 solutions and resources to approximately 40,000 individuals in our care helping them to live the best lives possible in their homes and communities.